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A few years ago, I was asked to develop training for a minor technology change. This was the type of update for which I would normally publish a job aid. However, because this change had significant safety implications, the leadership team wanted some form of assurance that employees had looked at and absorbed the information about the change. So, they asked me to create a learning module with a test associated with it. After giving this some thought, I decided to create a ga

Is your organization one of many planning a January 1 technology go-live? This advent-themed count-down calendar will help your organization get into the spirit of the season and provide a fun way to reinforce actions you want your end users to take in preparation for go-live. Want to adapt this for your use? Download the editable file here .

Picture this. The Houston Texans have finally made it to the Super Bowl for the first time in their twenty-five-year history. Head coach DeMeco Ryans sits down with ESPN’s Chris Berman to preview his strategy and says this: He has developed huge binders filled with carefully crafted plays which will be distributed to the entire team. He will spend a week walking through all the plays with his team in excruciating detail, using colorful PowerPoint slide decks. The team will wa

When I was asked to lead Change Management activities on my first Agile software implementation a few years ago, it quickly became obvious that a typical change management approach, which involves performing detailed assessments before creating and implementing change strategies would not work in the context of our project. The team was due to deliver its first release in three months and there were leaders to engage, impacts to mitigate and employees to train. A long drawn-o